Utility Assistance

Utility Assistance        

Between these difficult economic times and extreme weather (how’d you like that heat wave?) it is easy to understand why some households may be having trouble paying their energy bills. PSE&G has recognized that many of their customers have fallen on hard times and so they’ve come up with a new program to offer assistance.

The program is called TRUE, Temporary Relief for Utility Expenses and it is designed to help moderate income households who are having difficulty paying their PSE&G bill. The TRUE program provides a one-time grant of up to $1,500 ($750 for gas and $750 for electric) for households that are not eligible for other low income programs.

To be eligible for TRUE customers must meet the following eligibility requirements:

  • Must have an annual income for a one person household of at least $21,672 and not more than $57,120. A two person household income between $29,000 and $69,853. A household of four must have an annual income between $44,112 and $103,034. To see income requirements for other household sizes visit, www.pseg.com/true_guidelines
  • Be 45 or more days past due on their energy bill and/or have received a service discontinuation notice (shutoff notice)
  • Demonstrate that four payments of at least $25 each have been made with the past six months
  • Not have received LIHEAP or USF benefits in the last year.

In addition to the TRUE program, there are other programs available to help customers pay their energy bills:

  • The Universal Service Fund (USF) (1-866-240-1347) helps make energy bills more affordable for low income customers with a $5 to $150 monthly credit.
  • NJ SHARES (1-866-657-3273) helps moderate income customers not eligible for low income programs to the TRUE program, with up to $300 toward electric bills and $700 toward natural gas bills.
  • NJ Lifeline (1-800-792-9745) helps seniors and disabled adults with a $225 yearly credit towards their PSE&G bills.

 For more information on energy assistance programs or to download applications, please visit www.pseg.com/help or www.pseg.com/ayuda. Applications are also available at all PSE&G walk in Customer Service Centers listed on your PSE&G bill. For access to billing information and payment history, customers can sign up for My Account at www.pseg.com.

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